Shipping & Returns

Here at Basic Bits, we strive to have the best products, shipped as quickly as possible, while making our customers 100% satisfied. 

***We ship orders Monday-Friday via USPS from Wisconsin, but cannot be responsible for delayed delivery times after they are in possession of USPS.  Due to an increase in shipping across the USA, the estimated delivery times at checkout may not be exact and are automatically populated by the USPS.***

Shipping: Please allow 24-48 business hours for your order to be processed. We ship orders Monday-Friday and you'll have several shipping options upon checkout. USPS First Class estimated shipping time is 3-5 business days, USPS Priority estimated shipping time is 3-4 business days. USPS First Class and Priority cost is calculated at checkout based on the items you order. Shipping times are estimates and not guaranteed based on USPS guidelines. We offer Free Shipping on all orders over $75.  All customers will receive notifications and tracking numbers as soon as their order ships from our facility in Wisconsin. All orders are inspected and packaged carefully before shipping.  Lost, stolen or damaged in transit packages are ONLY covered by USPS insurance when using the USPS Priority shipping option.  All claims or shipping issues that may arise after your tracking number shows the item has shipped must be addressed with USPS.  Basic Bits has no control over your package after it is shipped.

  • Apparel (hoodies, long sleeve tees, t-shirts, tanks, and sweatshirts) are made to order and shipped from our partner facility.  Please allow 3-5 business days for production + shipping time.  If you order hats/caps - they will ship separately.**
  • Please note that our shipping method timelines apply to business days only, and do not include weekends or holidays. During the holidays, shipping times may be extended.

Returns & Exchanges: In the rare event that something is delivered to you and you aren't 100% satisfied with it, please contact us within 10 days of the delivery date to arrange a refund or exchange. If an order is returned without contacting us will not be eligible for a refund and will result in an in-store credit. Once we receive the item in good resale condition we will issue you a refund or exchange for the amount of the item only Product must be intact and in unused, resale condition to qualify for a refund or exchange. The customer is responsible for packaging and shipping costs on returns.  


  • Apparel and hats with designs or patches are not eligible for return or exchange as they are all made to order. 
  • Final Sale Items - Items will be noted as "FINAL SALE." 

After an approved return, please send return items to the following address:

Your Basic Bits
4548 US Highway 35 and 61
Potosi, WI 53820

Call or Text us- 608-285-2308


Defective Items:If you receive an item that is damaged, defective, or incorrect, please contact us within 10 days of receiving the item. This is especially important around the holidays as we know you may be purchasing items as gifts, but you are responsible upon delivery to check over your items.You will be asked to send pictures of the item and possibly asked to return the actual item, based on manufacturers suggestions.  If you are required to send the item back to us, you will be reimbursed basic shipping costs.  If your item is discontinued or not able to be replaced, we will issue you a refund for the amount paid. 

Our team does the absolute best we can to describe the products we offer.  Please take the time to read the item descriptions and view all of the photos so you are certain of color or sizing options before ordering.

Basic Bits is NOT responsible for refunding your money if you ordered an incorrect size. Before ordering, ALWAYS check for a size chart, measure and read the entire description.  If you are unsure of what size to order, contact us. We will give you a SUGGESTION based on other customers feedback.  We will work with you to get the correct fitting item.

Product Warranty: All items offered on our website carry a warranty against defects for 30 days.  After 30 days of receiving an item there is no further warranty expressed, items are not considered faulty and are as a result of normal wear and tear.

Order with confidence, we are here to answer any questions you may have.