FAQ

Frequently Asked Questions

When will I get my items?

Please allow 24 business hours for your order to be processed. After processing, orders are shipped via USPS from our small business in Wisconsin and you'll usually have your package within 3-5 business days.  Some of our customers in the Midwest get their orders sooner.  You have the option for express shipping at checkout for an additional cost.  All customers will receive notifications and tracking numbers as soon as their order ships. 

How much is shipping?
Shipping is free on all orders over $50.  Orders under $50 have two shipping options;  USPS First Class to get your item delivered within 3-5 business days and USPS Priority to get your item delivered within 2-3 business days. USPS First Class and Priority cost is calculated at checkout based on the items you order.  Shipping times are estimated based on USPS guidelines.

*COVID-19 Update: We are shipping daily Monday - Friday via USPS, any delays from USPS are beyond control of Basic Bits.

**Please note that our shipping method timelines apply to business days only, and do not include weekends or holidays. During the holidays, shipping times may be extended.

Where is Basic Bits?
Our business is located in southwest Wisconsin and all items on our website are kept in stock here.  No drop-shipping or overseas orders, we inspect and handle everything personally and guarantee your satisfaction and super fast shipping.  Learn more about us here.

What makes Basic Bits better?
We are a small business that's passionate about providing quality products at an affordable price.  Ashley, the business owner, personally answers all emails, social media messages, and customer inquiries.  Service is our #1 priority and it shows in every customer transaction.

How do I return an item?
In the rare event that something is delivered to you and you aren't 100% satisfied with it, please contact us within 10 days of the delivery date to arrange a refund or exchange. Once we receive the item in good resale condition we will issue you a refund or exchange for the amount of the item only Product must be intact and in unused, resale condition to qualify for a refund or exchange.  The customer is responsible for packaging and shipping costs on returns.  Read our full return policy here.

Exceptions:

  • T-shirts, tank tops, tumblers, and hats with designs are not eligible for return or exchange as they are all made to order. 
  • Final Sale Items - Items will be noted as "FINAL SALE."  

What if the item I want is out of stock?
We do our best to restock items as quick as possible.  Out of stock items are usually replenished within 7 business days.  If you'd like to be notified when an item is back in stock, send us a message here.

What started Basic Bits?
Ordering products online shouldn't be a pain.  "I was sick of overpaying for items that took weeks or even months to arrive, then dealing with customer service that was never reachable.  It's become hard to find out where your online purchases are coming from, which reviews are legit, or if a website is totally bogus. "- says Ashley (Owner of Basic Bits).  "I decided to do my part to help women have an enjoyable online shopping experience.  We've developed dozens of quality products that we stock in Wisconsin and ship fast to beautiful ladies across the nation".

Wash & Care

Your BB branded products may need to be cleaned on occasion to keep things fresh and fluffy. 

Here's how you do it with ease-

Washing:
We recommend hand washing with a mild detergent and cold water only.  The cold water helps maintain the colors and will prevent them from bleeding. 

Drying:
Air dry on a line or Air fluff in a dryer only (no heat).

 Washing Instructions for Shirts

  • Do not dry clean
  • Wash garments inside out
  • Choose cold water temperatures for the wash
  • Use mild detergents and NO softeners
  • Air dry only
  • Do not iron directly on design

If you have any additional questions, please contact us.

 

Sizing & Washing

All size charts and washing instructions can be found below.

Hats, Scarves, Gloves.
These items are all "one size fits most" and have 99.9% fit rating for adults.  Most children over the age of 7 fit into these items as well.
Wash & Care: We recommend hand washing with a mild detergent and cold water only.  To Dry:  Low or No Heat in a dryer. (High heat can damage these items) Air drying is suggested. 

 

 

 

 

 

 

 

 

 

 

 

 




T-Shirts & Tanks

Wash & Care:

Shirt Sizing - Our tanks and tees are a relaxed fit. For the best results please measure prior to your purchase using one of your favorite articles from your own closet.