FAQ

Frequently Asked Questions

When will I get my order?
Orders typically deliver within 2-5 business days after your order has been placed and shipped from our facility. Processing times vary but are typically within 24-48 business hours.  We ship via USPS Monday-Friday from our small business in Potosi, Wisconsin.  

Shipping times at checkout are estimates and not guaranteed. 

Sizing
All hats and caps are "one size fits most" and are specifically designed for women.  You can find exact measurements and more sizing info by clicking here.  

How much is shipping?
As a customer of Your Basic Bits you get the opportunity to use our discounted USPS shipping rates. Each order varies for shipping based on the package weight. Shipping is free on all orders over $75 and USPS Priority is available for any order.

Do you offer Wholesale?
Yes we do! You can order directly from us through our online store on Faire. or contact us directly for the best pricing. Please visit our Wholesale page to learn more.

Where is Basic Bits?
Our business is located in Southwest Wisconsin, Potosi, and all items on our website are kept in stock here.  There's no drop-shipping or overseas orders, we inspect and handle everything personally and guarantee your satisfaction and super fast shipping.  Learn more about us here.

Are Basic Bits products made in the USA?
Our products are customized in the USA on Imported Materials. All designs are produced and made to order at our facility in Wisconsin.

What makes Basic Bits better?
We are a woman owned small business that's passionate about providing quality products at an affordable price.  Ashley, the business owner, personally answers all customer inquiries.  Service is our #1 priority and it shows in every customer transaction.

How do I return an item?
In the rare event that something is delivered to you and you aren't 100% satisfied with it, please contact us within 10 days of the delivery date to arrange a refund or exchange. Once we receive the item in good resale condition we will issue you a refund or exchange for the amount of the item only.  Product must be intact and in unused, resale condition to qualify for a refund or exchange.  The customer is responsible for packaging and shipping costs on returns.  Your Basic Bits has the right to refuse returns that are not approved prior. If a return is received without prior approval an in-store credit ONLY will be applied. Read our full return policy here.

Exceptions:

• Hats with designs or patches are not eligible for return or exchange as they are all made to order. 
  
• Final Sale Items - Items will be noted as "FINAL SALE."  

What if the item I want is out of stock?
We do our best to restock items as quick as possible.  Out of stock items are usually replenished within 7 business days.  If you'd like to be notified when an item is back in stock, send us a message here.

What started Basic Bits?
Ordering products online shouldn't be a pain.  "I was sick of overpaying for items that took weeks or even months to arrive, then dealing with customer service that was never reachable.  It's become hard to find out where your online purchases are coming from, which reviews are legit, or if a website is totally bogus. "- says Ashley (Owner of Basic Bits).  "I decided to do my part to help women have an enjoyable online shopping experience.  We've developed dozens of quality products that we stock in Wisconsin and ship fast to beautiful ladies across the nation".

Wash & Care (Hats)
We recommend hand washing ONLY with a mild detergent and cold water.  Use extra care around design/custom print areas.

Drying:
Air dry on a line or Air fluff in a dryer only (no heat).

If you have any additional questions, please contact us.